Introducing the Microsoft Digital Contact Center Platform: A comprehensive, flexible customer care s
In today’s digital world, brand reputation is synonymous with customer experience, including the quality of customer care. Consumers...
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The Best Practices Blog
Jul 21, 20225 min read
How to build a modern field service organization
Field service organizations have traditionally operated under the break-fix model—that is, responding to a device failure after the...
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Jun 21, 20226 min read
Microsoft Dynamics 365 at Hannover Messe 2022
We are excited to return to Hannover Messe in person this year between May 30, 2022 and June 2, 2022. The pandemic has been difficult for...
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Jun 10, 20224 min read
3 reasons to not delay your migration to Dynamics 365 in the cloud
The “changing technology landscape” has become a common trope when discussing the cloud. I understand why—it helps contextualize the...
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May 30, 20224 min read
Dynamics 365 Sales release wave 1: Simplifying the things that matter
Selling isn’t easy. If you were to take five minutes to ask a salesperson what makes selling so challenging, you’d quickly find that you...
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May 25, 20225 min read
Dynamics 365 Marketing is leading the way with personalized engagement
Customer engagement professionals still need to build relationships, trust, and loyalty to be successful, but how we achieve these...
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May 19, 20224 min read
How To Backup and Restore Your Microsoft Dynamics 365 Accounts
Microsoft Dynamics 365 is a powerful CRM software used by businesses of all sizes. The software includes features like customer...
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May 13, 20223 min read
Enhanced Integration: Microsoft Teams + Dynamics 365
This entry is part of our Feature Review Series. These short, to the point blogs, strive to provide a quick snapshot of information to a...
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