The Best Practices Blog

Microsoft is named a Leader in 2023 Gartner® Magic Quadrant™ for B2B Marketing Automation Platform

Note: As announced at Microsoft Inspire 2023, as of September 1, 2023, Microsoft Dynamics 365 Marketing and Microsoft Dynamics 365...

IDC shares how generative AI transforms business processes within marketing, sales, and service

This post is authored by Gerry Murray, Marketing and Sales Technology Research Director, IDC; and coauthored by Carlena Neely, Product...

Introducing the New Dynamics 365 Community – A Catalyst for Collaboration and Innovation

Microsoft is delighted to announce that the new Dynamics 365 Community is now live, marking a significant milestone in our journey of...

AI at your service with Copilot in Microsoft Dynamics 365 Field Service

This post was co-authored by Michael Mendoza, Director of Service Transformation, Hitachi Solutions. The era of AI is here, and it’s...

Now generally available: The new Microsoft Dynamics 365 Customer Insights

Marketing Copilot At Microsoft Inspire 2023, we announced that we are bringing together Microsoft Dynamics 365 Marketing and Microsoft...

Transform retail customer experiences with the Microsoft Customer Experience Platform

National Retail Federation (NRF) 2023: Retail’s Big Show is here, and thousands of people are joining together in New York City to...

Microsoft and Futurum research: Discover insights to create experiences that customers love

90 percent of companies say their existing systems for tracking customer journeys need improvement. In today’s customer-centric world,...

Essential ways Dynamics 365 and Power Platform help you do more with less

It’s a simple truth of business: economic growth is cyclical. As companies across industries navigate a period of uncertainty,...

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