The AI-powered contact center, part 4: Enhance contact center security with biometric authentication
When a customer needs support, they not only expect fast, convenient ways to get help, but also to have their personal information...
top of page
The Best Practices Blog
- Sep 5, 2022
- 3 min
The AI-powered contact center, part 3: Build powerful conversational AI solutions
To remain competitive and thrive, organizations must differentiate their brand through outstanding customer service experiences. As...
10
- Sep 1, 2022
- 5 min
The AI-powered contact center, part 2: Achieve superior self-service voice support
Many people still prefer to pick up the phone when they want to access customer service. Many others find that the phone is a vital last...
00
- Aug 31, 2022
- 3 min
The AI-powered contact center, part 1: Create engaging digital experiences
Today’s customers expect more engaging, personalized service experiences from the brands they choose. They want intelligent self-service...
30
- Aug 30, 2022
- 4 min
The Total Economic Impact of Dynamics 365 Finance
According to Forrester Consulting, today’s enterprise resource planning systems (ERP) have entered a new era. In this view, ERPs have...
20
- Aug 22, 2022
- 8 min
2022 release wave 2 plans for Dynamics 365 and Power Platform now available
On July 12, 2022, we published the 2022 release wave 2 plans for Microsoft Dynamics 365 and Microsoft Power Platform, a compilation of...
20
- Aug 19, 2022
- 3 min
Supercharge your CRM with Microsoft Viva Sales—Now in preview
At the announcement of Microsoft Viva Sales, Paul Greenberg, Founder, Managing Principal, The 56 Group, LLC, often called the “Godfather...
10
- Aug 17, 2022
- 3 min
Microsoft is a Leader in The Forrester Wave: CRM Suites, Q3 2022
We are honored to announce that Microsoft Dynamics 365 was identified as a Leader in The Forrester WaveTM: CRM Suites, Q3 2022. A few...
20
bottom of page