The Best Practices Blog

The AI-powered contact center, part 4: Enhance contact center security with biometric authentication

When a customer needs support, they not only expect fast, convenient ways to get help, but also to have their personal information...

The AI-powered contact center, part 3: Build powerful conversational AI solutions

To remain competitive and thrive, organizations must differentiate their brand through outstanding customer service experiences. As...

The AI-powered contact center, part 2: Achieve superior self-service voice support

Many people still prefer to pick up the phone when they want to access customer service. Many others find that the phone is a vital last...

The AI-powered contact center, part 1: Create engaging digital experiences

Today’s customers expect more engaging, personalized service experiences from the brands they choose. They want intelligent self-service...

The Total Economic Impact of Dynamics 365 Finance

According to Forrester Consulting, today’s enterprise resource planning systems (ERP) have entered a new era. In this view, ERPs have...

2022 release wave 2 plans for Dynamics 365 and Power Platform now available

On July 12, 2022, we published the 2022 release wave 2 plans for Microsoft Dynamics 365 and Microsoft Power Platform, a compilation of...

Supercharge your CRM with Microsoft Viva Sales—Now in preview

At the announcement of Microsoft Viva Sales, Paul Greenberg, Founder, Managing Principal, The 56 Group, LLC, often called the “Godfather...

Microsoft is a Leader in The Forrester Wave: CRM Suites, Q3 2022

We are honored to announce that Microsoft Dynamics 365 was identified as a Leader in The Forrester WaveTM: CRM Suites, Q3 2022. A few...

Subscribe to Our Newsletter